Our brand is committed to providing premium shopping experiences, reliable product quality, and thoughtful after-sales support for all global customers, especially consumers in the United States. To ensure a transparent, fair, and consistent service process, we have formulated this comprehensive Customer Service Policy, covering order processing, shipping service, tariff regulations, return and refund rules, payment standards, and customer communication support. All services strictly follow unified standardized rules to protect every customer’s shopping rights and interests, delivering a worry-free, pleasant, and trustworthy home furnishing shopping experience.
1. Order Processing & Shipping Service
We adhere to efficient and standardized order processing procedures to ensure timely delivery of all purchased home furnishing products. All confirmed orders will be processed and shipped within 1 to 3 working days after successful payment. Our team conducts strict packaging inspection before shipment to ensure that all products are intact, well-packaged, and compliant with international transportation standards, effectively avoiding damage, loss or quality problems during transportation.
For global transportation, the overall delivery cycle is stable and controllable, with goods arriving at the destination within 6 to 12 working days after shipment. The specific arrival time may be slightly affected by regional logistics efficiency and customs clearance procedures, but we will always track the logistics status in real time to ensure smooth delivery.
We provide full free worldwide shipping services for all products on the site. There is no minimum order quantity requirement, and all customers can enjoy free shipping privileges for any purchase. We bear all transportation costs throughout the process, and customers will not incur any additional shipping fees.
2. Tariff & Additional Fee Regulations
To eliminate all hidden costs and shopping barriers for global customers, our brand fully undertakes all tariffs, customs duties, handling fees and other additional expenses generated during international logistics and customs clearance. All displayed prices on the website are final consumer prices. Customers only need to pay the corresponding product amount, without bearing any extra fees related to customs clearance, tariffs, logistics and distribution. There will be no hidden charges or unexpected fees during the entire shopping process, realizing a true one-stop worry-free shopping experience.
3. Return Service Rules
We support a humanized and customer-friendly return policy to fully protect customer shopping experience. All products purchased on our website are eligible for 60-day return service. Customers can apply for a return application within the valid return period if they are not satisfied with the product, encounter product quality problems, or have other reasonable return demands.
All return applications need to comply with unified return specifications. Products applying for return should be kept in original condition, with complete original packaging, accessories and tags, without man-made damage, excessive use or secondary sales impact. Our professional team will inspect the returned goods after receiving the returned package to confirm whether it meets the return standards.
We maintain a flexible and customer-oriented return review mechanism. On the premise of complying with return specifications, we will efficiently complete return review and follow-up processing to ensure customers’ legitimate rights and interests are fully guaranteed.
4. Refund Processing Rules
After the returned goods are received, inspected and verified to meet the return conditions, we will initiate the official refund process. All refunds will be completed within 5 to 10 working days. The refund path will follow the original payment channel, and the refund amount will be consistent with the actual payment amount of the customer’s order.
In cases of order cancellation before shipment, we will review the cancellation application in a timely manner and complete the refund processing in accordance with the unified refund cycle standard. The entire refund process is transparent and standardized, with no deduction of unreasonable fees, ensuring that customers can obtain full and effective fund protection.
5. Currency & Payment Specification
To unify global transaction standards and optimize customer shopping experience, all commodity pricing, order settlement and fund transactions on our official website adopt unified USD (United States Dollar) settlement. All displayed prices, discount amounts and order totals are subject to US dollars, avoiding exchange rate differences and settlement confusion caused by multi-currency transactions, ensuring transparent, accurate and consistent order settlement for every customer worldwide.
6. Customer Communication & Technical Support
We provide professional and convenient customer consultation and after-sales support channels. For pre-sales product consultation, order status inquiry, logistics tracking, return and refund problem solving, service policy consultation and other related demands, customers can initiate consultation and feedback through the Contact Us page of the official website.
Our customer service team has received standardized professional training, with rich service experience and efficient response capabilities. We adhere to a polite, professional and patient service attitude to respond to customer questions and feedback, solve various shopping problems for customers in a timely manner, and continuously optimize service details according to customer feedback.
7. Service Commitment & Optimization
We always take customer satisfaction as the core service standard, and take standardized process, efficient response, transparent rules and thoughtful service as the basic service tenet. While providing high-quality designer home furnishing products, we continuously optimize shipping efficiency, improve after-sales service details, and standardize service processes.
All customer service rules are formulated based on global consumer protection standards and American local shopping habits, ensuring that every customer can enjoy fair, professional and high-quality shopping and after-sales services. We will always maintain a customer-oriented mindset, continuously upgrade service quality, and create a more comfortable and reassuring home shopping experience for global users.