We value the privacy of every customer and are committed to protecting all personal information collected through our website. This Privacy Policy explains how we collect, use, store, and protect user information when you browse, shop, and interact with our official website. This policy applies to all visitors, users, and customers of our platform, aiming to create a safe, transparent, and reliable online shopping environment for every user.
Information We Collect
We only collect necessary information that is actively provided by users during browsing, ordering, and service consultation, to ensure the normal operation of order processing, logistics delivery, and customer service support. The information we collect includes basic personal information required for shopping and after-sales services.
When you place an order on our website, we will collect your name, shipping address, contact information, and payment related information required for order delivery and transaction completion. This information is only used to confirm your order information, arrange product shipment, complete order settlement, and provide after-sales service support.
When you contact our customer service team through the website contact channel, we may collect the relevant information you actively provide in your message content, which is only used to reply to your consultation, solve your problems, and optimize subsequent service experience.
How We Use Your Information
All user information we collect is only used for daily business operation and service optimization of the platform, and will never be used for unauthorized commercial purposes. We use your personal information to process and confirm your orders, complete product packaging and shipment, ensure accurate and timely logistics delivery, and provide you with stable and efficient shopping services.
Your information will be used to verify user identity, ensure the security of order transactions, and standardize the entire shopping process from order placement to after-sales refund and return. Meanwhile, we will use valid user feedback information to optimize product display, adjust service details, and improve overall user shopping experience.
We may use your basic contact information to send order progress reminders, logistics status updates, after-sales processing notifications, and platform service updates. All message reminders are closely related to your order and service rights, and will not send irrelevant spam content to users.
Information Protection and Storage
We adopt strict information security management measures to protect user personal data from unauthorized access, disclosure, modification and loss. We use standardized data storage and encryption technology to protect all user information collected by the website, and set up professional access management mechanisms to strictly control internal access to user data.
User personal information will only be stored within the time required for business processing. After the order is completely completed and the after-sales service cycle ends, we will regularly clean up and standardize the stored user data to avoid long-term redundant storage of personal information. We always maintain strict information management standards to ensure the security and confidentiality of every user’s personal data.
Information Sharing
We will never sell, rent or transfer your personal information to any third-party commercial institutions for profit. We only share necessary user information with authorized service providers involved in the order processing process, including logistics and distribution service providers and payment service institutions.
The shared information is limited to the content required for order delivery and fund settlement, and all cooperative institutions have signed strict confidentiality agreements. They are only allowed to use user information to complete designated service work and do not have the right to use or disclose user personal information for other purposes.
User Rights
You have the right to check, correct and sort out your personal information stored on our platform. If you need to adjust your personal information, update your address information, or inquire about your data records, you can contact us through the website contact page at any time.
You have the right to apply for the deletion of your personal data stored by us. After you put forward a valid application, we will verify your identity and complete the data deletion processing within a valid time range on the premise of complying with business processing norms.
Policy Update
We reserve the right to adjust and optimize the content of this Privacy Policy according to platform service upgrades and business adjustments. All updated policy content will be displayed on the official website page. Users are advised to check this policy regularly to keep abreast of the latest privacy protection rules. Your continued use of the website shopping service will be deemed as your recognition of the updated privacy policy content.
Contact Us
If you have any questions, suggestions or related demands about this Privacy Policy and your personal information protection, please contact us through the Contact Us page on our official website. We will reply and solve your questions as soon as possible to protect your legitimate rights and interests.