This Shipping Policy defines the overall shipping processing rules, delivery timelines, customs handling, and order logistics standards for all purchases made on our website. The policy is designed to provide clear, consistent, and transparent logistics arrangements for all customers and ensure a standardized shopping experience. All shipping arrangements strictly follow unified platform specifications to guarantee stable order delivery and reliable service quality.
1. Order Processing Time
All orders received on our website will be processed and prepared for shipment within 1 to 3 working days after successful payment confirmation. Our team conducts comprehensive product inspection, quality checking, and standardized packaging before dispatching each order. Every item is carefully packaged to prevent damage during transit and to ensure products arrive in perfect condition. Order processing does not include weekends or non-working days, which may slightly extend the processing schedule during peak periods.
2. Delivery Timeframe
Once orders are dispatched from our warehouse, the standard delivery period ranges from 6 to 12 working days. The overall delivery time is affected by regional logistics efficiency, local transportation arrangements, and routine customs clearance procedures. In occasional cases of logistics peak seasons or regional delivery adjustments, the delivery schedule may have minor fluctuations. We ensure all orders are continuously tracked until successful delivery to provide customers with stable and predictable logistics progress.
3. Customs and Duty Responsibility
We take full responsibility for all tariffs, customs duties, clearance fees, and any additional charges generated during international transportation and customs clearance processes. Customers will not be required to pay any extra fees beyond the product price displayed on our website. All customs-related procedures are fully handled by our official logistics arrangement system, ensuring customers enjoy a completely transparent and worry-free delivery process with no hidden costs or unexpected charges.
4. Shipping Coverage and Delivery Standards
We provide stable and standardized international shipping services covering most regions around the world. All orders are delivered through verified and reliable international logistics channels to ensure safe and complete transportation of home furnishing products. Each shipment follows standardized international packaging and transportation requirements to adapt to long-distance logistics and cross-border clearance processes.
5. Order Delivery Rules
All order settlements on our website are processed in USD as the unified currency unit. Customers only complete product payment according to the displayed order amount, and all logistics and customs-related costs are fully covered by the platform. Once the order is shipped, customers can track the logistics status through order updates. If there are abnormal logistics statuses or delivery delays, customers can contact our support team for assistance and progress inquiry.
6. Undeliverable and Returned Shipments
In cases where packages are returned due to incorrect customer shipping information, unsuccessful delivery attempts, or recipient refusal, we will follow our official return and refund standards to process subsequent order solutions. Customers are required to ensure accurate and complete shipping information during order placement to avoid delivery failure. We will reasonably handle abnormal delivery situations to protect the legitimate rights and interests of both customers and the platform.
7. Policy Updates and Customer Support
We reserve the right to adjust and optimize the shipping rules according to service upgrades and logistics mechanism improvements. All updated content will be displayed on the official website page. If customers have any questions about shipping time, logistics arrangements, customs processing, or delivery issues, please submit your inquiries through the Contact Us page. Our professional customer service team will provide timely replies and professional support for all shipping-related problems.